Lisan Privacy Policy
Lisan cares about the security and privacy of its users and of anyone who enters our website. Therefore, we are completely transparent regarding user information collection and use.
This Privacy Policy applies to Lisan’s websites, platforms, browser extensions, and any interactions the user might have with Lisan and its team including Customer Service and user conferences.
1- Information Collection
Account creation information
This section describes the personal data you provide when signing up to our website.
Username and email address: When you sign up using a certain social networking credential, such as a Google or Facebook account, we will ask permission before collecting information from your account. This information is limited to your name and email address. In case you want to stop sharing this information with us, you can unlink this social networking account from the settings menu.
Payment information: This information is necessary to complete any billing operation and is only requested when you upgrade to a paid account. When you’re paying through a third-party payment gateway, the privacy policy of this payment gateway will apply to your information; and the website won’t store your payment method (credit card) details.
User Activity Information
This is information that we get when you enter and interact with our website or any of our platforms.
Diagnostic and Device Data: this includes but is not limited to your browser type, browser version, your device’s IP address, the pages that you visit on our website, the date and time of your visit, and the time you spend during each visit. We also automatically collect your approximate geographic location from your IP address to provide better customized services.
We may collect more device data depending on the settings and type of your device.
User Content: This includes all documents and texts that you directly upload or enter when using our services and/or software.
If you have a corporate account, we will collect information regarding your team and how you interact with them on our platforms.
Cookies and Tracking Data
To better understand your preferences and, in turn, improve our services, we track your activity on our website and collect some information using Cookies and other tracking technologies. These technologies also help us recognize you across different devices and/or services.
Other Information
We receive other information you voluntarily provide when you communicate with our team such as: requesting support, interacting with our social media accounts, and submitting information through a form.
2- Information Use
We use, collect, and store your information for our legitimate business interests and to improve our provided services. More specifically:
To help us provide our services and maintain our business. This includes user authentication, provide a personalized user experience, address service issues, improve our site’s usability, and improve our features.
To communicate with you when you ask for assistance or have a question, as well as to inform you about our new features and service updates.
3- Information Retention
We will retain your information if you have an active account or as long as needed to provide you with our services. If you delete your account, we will delete your information as fast as possible, except for the aggregated data that is not associated with any identifiable user; and the information that you have in common with other users.
We may retain and use your personal information to comply with our legal obligations, solve disputes, and carry out our agreements.
4- Information Sharing and Disclosure
This section describes when and how we may disclose your information to third parties. Please note that you have full control over who you want to share your information with and Lisan doesn’t have any control regarding this matter. We share your personal data in these cases:
When we use third-party service providers to support our business. These services may include but are not limited to hosting, virtual computing, email communication, and customer support. The service providers may only use your data in accordance with our policy and to perform their duties to us.
When we have the customer’s consent.
In case of potential violation of our Terms of Service, or to investigate and take action against any illegal activity, potential fraud, or threat.
When such information access and disclosure is required by any applicable law to either protect the rights of Lisan or respond to public authority requests such as the national security.
In case of a change of business. This includes engaging with a merger, acquisition, bankruptcy, reorganization, sale of some or all of our assets or stock, public offering of securities, or steps in examination of such activities (e.g., due diligence).
If the data is aggregated, we may use it for business or research purposes.
Lisan's use and transfer of information received from Google APIs to any other app will adhere to GoogleAPI Services User Data Policy, including the Limited Use requirements.
5- Reviewing User Content
This section describes who can access and view the texts and documents you upload to our websites and/or platforms.
In general, Lisan employees won’t access or view any User Content stored, transferred, or directly uploaded to Lisan’s websites and/or software. However, User Content will be viewed if we notice a possible violation of our Terms of Service, any sort of illegal activity on our websites and/or software, if we have an obligation to review it as described in our Terms of Service, or to protect the rights and safety of Lisan and its users. We may also view User Content if it is necessary to fulfil your requests for support. Finally, we may use User Content to improve our algorithms.
6- Information Security
We value our users’ privacy and security and thus we take extreme measures on our website to protect user data. Our security measures protect your information from unauthorized access or disclosure, misuse, or damage. However, we cannot 100% ensure the security of your information because data transmissions across the internet cannot be guaranteed.
7- Cookies and Tracking Data
Cookies are text files containing small pieces of data that get stored on your device. Web browsers use cookies to remember logins and account information and to deliver other personalized content. Lisan uses cookies and other tracking techniques like web beacons to collect data that helps us provide our services. We may also use the collected data to present relevant ads to our products and services.
8- Children’s Privacy Policy
Lisan doesn’t deliberately collect any information from children under the age of 13. If a parent or guardian becomes aware that their child has uploaded or submitted any personal information to our websites and/or platforms without their consent, they should contact our team at privacy@lisan.ai. Upon determination of such cases, Lisan will try its best to remove any collected information of children under the age of 12 form our systems. Please note that parents and legal guardians are encouraged to monitor their children’s internet use and that Lisan won’t be held responsible for any unreported or undiscovered cases of children personal data submission to our websites and/or platforms. 9- Changing the Privacy Policy
Lisan may occasionally update or change its Privacy Policy. This change is necessary in two cases. The first case is when laws, regulations, and industry standards evolve. The second case is when we make changes to our business. We will inform our customers of any Privacy Policy changes by email. In addition, we will post the updates on this Privacy Policy page. Please note that any Privacy Policy changes will be effective on the date they are posted on this page. We encourage you to periodically check our Privacy Policy to stay informed. If you disagree with any changes made to this Privacy Policy, you should deactivate your Lisan account. Please note that if you continue to use Lisan’s services after any change on the Privacy Policy, we will consider that you accept to be bound by the new policy.
10- Contact Us
Please feel free to contact us if you have any questions regarding this Privacy Policy by sending us an email to privacy@lisan.ai.
